If something has gone wrong, or you simply need clarification on how something works, we want to hear from you. The details for reaching our support team are listed on this page — this section explains what to expect once you do.

What our team can help with

The people who handle your messages are authorised to deal with the full range of account matters: payment queries, bonus conditions, verification steps, technical issues, and anything else that affects your ability to use the site. You do not need to escalate a routine question to a manager — the team you reach first has the authority to resolve it.

To get a resolution in a single exchange, it helps to include your registered username or email address, a clear description of the issue, and — where relevant — the date and approximate time it occurred. If your query relates to a specific game or transaction, include that reference too. The more context you give us upfront, the less back-and-forth is needed.

Responsible gambling requests

If you want to set a deposit limit, take a cooling-off break, or self-exclude from the site, please tell us clearly in your message. Requests of this kind are treated as a priority and are not subject to the same queue as general enquiries. We will not attempt to dissuade you or delay action on a self-exclusion request. If you are a player based in the UK, you are fully supported in making these requests and we will process them without question.

If your concern is more serious than a standard query — for example, you believe an error has affected your account balance or that a decision we made was unfair — you can raise a formal complaint through the same contact channels. We will acknowledge it and handle it as a distinct matter. Should a complaint remain unresolved after we have reviewed it internally, you have the right to refer it to the Anjouan Gaming Authority, which is the licensing body that regulates this site.

One thing worth knowing before you contact us: we will never ask you to share your password, your full card number, or any other sensitive credential over email or chat. If you receive a message claiming to be from us that asks for this kind of information, do not respond to it and let us know immediately. Our team has no need for your password at any point — if we need to verify your identity, we will do so through the standard documentation process.

We take every message seriously. Use the contact details on this page to reach us, and we will work through your issue with you directly.